これ以上悪いことは起こらないだろう、と思っている時に、それ以上の悪いことが起こる、というパターンが（どこかに）あるらしいので、次は、送ってきたキーボードの取替えができない、もしくは壊れている、ということがあるに違いない。数日で新しい交換用のキーボードが届くけど、それまでソフト・キーボードで我慢できる程の余裕はないので、今日は、ラップトップにps2ポートはないから、USB接続のキーボードを買う。
Best Buyがラップトップを送る前に連絡がつくと良いのだけど、こういう時に限って、USのくせに、仕事をはやめにすませている気がしてならない。
だって、みんな、朝早いもん。
教訓：There is no use over split milk. でも、まえちょびには、二度と朝食を見せない。
→
とりあえず、ここ数日使うキーボードを買おうとしたけど、すぐに不要になるし、使わないので、同じくらいの値段で高かったけど、usb to ps2 converterを買いました。帰国して持ち帰ったら、もう、使いまわす機会も無いと思うけど、キーボードを一台余らせるより良いや、と思った。
やっぱ速いパソコンは良いなあ。
→
つまり、幾らか払わないといけない、というのは勘違いで、7日以内に壊れた部品を送り返せば、初期保証がきくらしい。
＿＿＿＿＿
Hello Katsushi,
Thank you for your e-mail.
As for your inquiry, I would like to inform you that Gateway will be
responsible for the shipping of the defective keyboard. You should
receive your replacement keyboard in 5 to 7 business days. When you
receive your computer's part, please remove it from the box and follow
the instructions for installing this part. Please place the defective
part in the box. Place the included return shipping label on the
outside of the box and return within 7 days of receipt of the
replacement part. Remember to ship this part separate from any other
part you may have received from us as we want to be sure that this part
is credited to your records.
You have 7 business days to return the defective part from the time that
you receive the replacement part(s).
I have documented this correspondence under Case Number 201135207 to
keep a record of your contact with us. You may use this for future
reference with this issue.
Please reply to this message if you require further assistance with this
issue. If your reply is received while I am out of the office, to
ensure a speedy resolution, your issue will be handled by one of my
colleagues.
Sincerely,
xxx
Badge xxxxxx
Are you aware that upgrading the memory in your computer can boost your
overall performance? To learn more about eMachines and Gateway
Certified Memory please speak to an upgrade sales representative at the
following link;
https://support.gateway.com/support/copilot/chat_sales.shtml?id=6209
Original Message Follows:
-------------------------
I'm sending this e-mail again because I'm afraid of failing to send
the previous e-mail.
If I could send the e-mail, you'll get the same message twice.
Sorry for confusing you.
---------------------
Hi xxx,
I try to take contact with Best Buy within a few hours. Now I'm
waiting for the opening hours. I hope I can take contact with them.
I suppose you understood my concern hopefully and I found I understood
in the wrong way.
You'll send me the new part, I'll send the broken keyboard within 7
days after I have received the new keyboard, and I don't pay the
money.
Right?
If I don't need to pay the money, of course Gateway can't give me any
discount.
I really want to blame this waste of my time and money on Gateway's
mistake, I'll give up asking Gateway to give me a discount.
But, who's gonna pay the shipping fee for the defective keyboard?
Can I find the instructiuon to send the defective keyboard when I
receive the replacement keyboard?
It's difficult to live in US as a foreigner.
2006/5/3, Email Tech
> **********************************************************************
> Hello Katsushi,
>
> Thank you for your e-mail.
>
> I understand your concern. You may contact BestBuy not to send your
> notebook to Gateway at Irvine as we do not have direct contact with
> them. I would like to inform you that your credit card will not be
> charged if you have sent the defective keyboard to us after 7 days you
> have received the replacement keyboard.
>
>
> For your convenience, I have provided the link below on how to replace
> the keyboard of your notebook:
>
> http://support.gateway.com/s/Mobile/Gateway/M210/1008255faq38.shtml
>
> Furthermore, please be guided that the components inside your notebook
> are sensitive to static electricity, also known as electrostatic
> discharge (ESD). Before handling system components, use appropriate
> precautions, including turning off all system power, unplugging all
> cables and touching a bare metal surface on the notebook (such as the
> nuts for the serial port) or wearing a grounding wrist-strap.
>
>
> I have documented this correspondence under Case Number 201135207 to
> keep a record of your contact with Gateway. You may use this for
future
> reference with this issue.
>
> I hope that this information is helpful to you in addressing your
> concern.
>
> Please reply to this message if you require further assistance with
this
> issue. If your reply is received while I am out of the office, to
> ensure a speedy resolution, your issue will be handled by one of my
> colleagues.
>
> Sincerely,
>
> xxx
> Badge xxxxxx
>
> Are you aware that upgrading the memory in your computer can boost
your
> overall performance? To learn more about eMachines and Gateway
> Certified Memory please speak to an upgrade sales representative at
the
> following link;
>
> https://support.gateway.com/support/copilot/chat_sales.shtml?id=6209
>
>
>
>
>
> Original Message Follows:
> -------------------------
>
> Hi xxx,
> YOU MADE A MISTAKE.
> I asked Best Buy in Sacramento to send my laptop to Gateway at
> Irvine(maybe).
> As I've told you, I sent it again today!!!!!!!!!!!!!!!
> Option1: Tommorow morning, I asked Best Buy to stop sending my laptop.
> If possible, please do that instead of me. If I won't be able to stop
> (if they will had already sent the laptop when I'll call a telephone),
> please take the option2.
> Option2: Send the part to Gateway's customer center at Irvine (maybe).
> Please tell me what I should do until tommorow morning.
> Please make sure where my laptop is, and please please please please
> please please please please please please please don't bother me by
> this silly problem.
> And as I've told you, just give me a discount 1) because Gateway
> returned my laptop 'un-repaired' saying 'Unit was "on hold" status for
> more than 7 days with no response.' though Gateway never has taken
> contact me and 2) because you made a mistake again now.
> Gateway's mistake wasted my time and money.
> Please take the responsibility.
> Why does Gateway like to cause a lot of loss for my business?
> - Katsushi
> 2006/5/2, Email Tech
> >
**********************************************************************
> > Hello Katsushi,
> >
> > Thank you for your e-mail.
> >
> > With regards to your issue, I have successfully processed a
> replacement
> > keyboard for your notebook.
> >
> > Your part request number is xxxxxxxxxxxxxx. You should receive your
> > part in 3 to 5 business days depending on availability. When you
> > receive your computer's part, please remove it from the box and
follow
> > the instructions for installing this part.
> >
> > The replacement part is sent unto you so that you may install it on
> your
> > own, or with the assistance of technical support.
> >
> > Please note that if the defective part is not returned within 7
> business
> > days your credit card will be charged $75.00.
> >
> >
> > I have documented this correspondence under Case Number 201135207 to
> > keep a record of your contact with Gateway. You may use this for
> future
> > reference with this issue.
> >
> > I hope that this information addressed your concern.
> >
> > Please reply to this message if you require further assistance with
> this
> > issue. If your reply is received while I am out of the office, to
> > ensure a speedy resolution, your issue will be handled by one of my
> > colleagues.
> >
> > Sincerely,
> >
> > xxx
> > Badge xxxxxxx
> >
> > Are you aware that upgrading the memory in your computer can boost
> your
> > overall performance? To learn more about eMachines and Gateway
> > Certified Memory please speak to an upgrade sales representative at
> the
> > following link;
> >
> > https://support.gateway.com/support/copilot/chat_sales.shtml?id=6209
> >
> >
> >
> >
> >
> > Original Message Follows:
> > -------------------------
> >
> > Hi xxx,
> > Because I'm in hurry, I submitted my information now. Please forward
> > the proceeding right now, speedy, and safely.
> > According to my understanding, I can use my limited warranty, but I
> > need to pay some money if I don't reply tha parts. Right?
> > When and how much should I pay?
> > I hope Gateway is a good company enough to give me some kinds of
> > discounts because I'VE NEVER ASKED ANY KIND OF REQUEST FROM GATEWAY
> > and it caused a lot of loss for my business.
> > - Katsushi
> > 2006/5/2, Email Tech
> > >
> **********************************************************************
> > > Hello Katsushi,
> > >
> > > Thank you for your e-mail.
> > >
> > > With regards to your issue concerning the letter M key of the
> keyboard
> > > of your notebook, I can replace the keyboard under the limited
> > warranty
> > > included with your computer. In order to process your order, you
> will
> > > need to provide a method of payment. Gateway is requesting this
> > > information as a security measure. You will only be charged if
the
> > > defective part is not returned within 7 business days.
> > >
> > > For your protection, Gateway no longer accepts credit card numbers
> via
> > > e-mail. Instead, we have a secured site where this information
can
> be
> > > entered. This information will only be accessible to Gateway, for
> the
> > > purposes of placing this specific order. Please click the link
> below
> > to
> > > begin this process:
> > >
> > > https://www.gateway.com/support/contact/contact_ccinfo.asp?srn=xxxxxxxxxxxxx&cusid=xxxxxxx
> > >
> > > If the Service Request Number and Customer ID are not
automatically
> > > filled in, please enter them manually. Your Service Request
Number
> is
> > > xxxxxxxxxxxxx and your Customer ID is xxxxxxx.
> > >
> > > Your parts will be shipped to you using our standard 3 to 5
business
> > day
> > > delivery.
> > >
> > > Please respond to this message to let me know that your
information
> > has
> > > been submitted. Once I receive your reply, I will place the order
> for
> > > you. I will then e-mail you back with your order number. Again,
> > please
> > > note that your card will not be charged when I place this order.
> > >
> > >
> > > I have documented this correspondence under Case Number 201135207
to
> > > keep a record of your contact with Gateway. You may use this for
> > future
> > > reference with this issue.
> > >
> > > I hope to hear back from you with the additional information asked
> > from
> > > this email. I will be waiting for your reply.
> > >
> > > Please reply to this message if you require further assistance
with
> > this
> > > issue. If your reply is received while I am out of the office, to
> > > ensure a speedy resolution, your issue will be handled by one of
my
> > > colleagues.
> > >
> > > Sincerely,
> > >
> > > xxx
> > > Badge xxxxxxx
> > >
> > > Are you aware that upgrading the memory in your computer can boost
> > your
> > > overall performance? To learn more about eMachines and Gateway
> > > Certified Memory please speak to an upgrade sales representative
at
> > the
> > > following link;
> > >
> > > https://support.gateway.com/support/copilot/chat_sales.shtml?id=6209
> > >
> > >
> > >
> > >
> > >
> > > Original Message Follows:
> > > -------------------------
> > >
> > > Technical Customer Service Questions
> > > Phone: xxxxxxxxxx
> > > Subject: Gateway Technical Support Questions AA3
> > > Purchase Location: Best Buy
> > > Operating_system: Windows XP Home
> > > Problem System: no
> > > Email Address: xxxxxxxxxxxxxxxx@gmail.com
> > > First Name: Katsushi
> > > Last Name: NAKAGAWA
> > > Serial Number: xxxxxxxxxxxxx0
> > > System Usage: For work at home-based business
> > > Purchase Month: 03
> > > Purchase Day: 15
> > > Purchase Year: 06
> > > System Category: Notebooks
> > > Operating System: Windows XP Home
> > > Issue Description: Within one month after purchasing the laptop, I
> > asked
> > > BestBuy in Sacramento to repair my laptop. Today, I was told to
pick
> > up
> > > my laptop at BestBuy, but I found that any problems are not
solved.
> > > There I found the paper from Gateway at Irvine to Best Buy, saying
> > that
> > > Gateway returned the notebook 'un-repaired' because 'Unit was "on
> > hold"
> > > status for more than 7 days with no response.'
> > > But I know this is not true because I could start my laptop today
> and
> > > even when I asked Best Buy to send it to Gateway.
> > > Even if it is difficult to start the laptop, I'm sure you can
start
> > the
> > > laptop at the boot screen.
> > > My problem is that I can't use the key 'm'. That's all.
> > > Because I don't have any other choice, today I asked Best Buy to
> send
> > my
> > > laptop to the support center at Gateway (Irvine) again.
> > > I want to make sure that you really try to repair that.
> > > I've already waited for the laptop for more than two weeks. My
> > business
> > > is greatly harmed because of this silly delay.
> > > I don't know if this is the place to tell about my problem, but
> please
> > > forward this e-mail to the department whom it may concern.
> > > And please reply to this e-mail, I can give you the detail.
> > > Service Request Number: -
> > > System_details: Declined or Different System
> > > App_details: (ActiveX not supported/enabled)
> > > Drives: (ActiveX not supported/enabled)
> > > Video: (ActiveX not supported/enabled)
> > > Selected Programs: (ActiveX not supported/enabled)
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